It’s my firm opinion that the true nature of a supplier is more likely to be revealed when things go wrong, as distinct from when all is well.
When my fabulous RuXXac XL Hand Cart was delivered to me over a year ago, with its German factory seals still unbroken, it proved to be one of the very few that hadn’t been properly assembled. The result was a folding mechanism that “bound” on deployment.
Contacting RJ Cox Engineering http://www.rjcox.com.au/ecms/ yielded an instant response along the lines of “We stand by everything we sell. We’ll sort it out as soon as you can get it to us.”
Accordingly, I dropped in to their Mt Kuring-Gai base in Sydney’s North, to be welcomed as though I was actually a part of their family-run company.
I’d never encountered them before …and haven’t done so since the immediate inspection, full overhaul and test of my (subsequently correctly assembled) trolley, a rapid procedure that happened before my astonished eyes.
This hand truck’s worked almost every day since. It shifts roughly half a tonne of heavy road cases in and out of venues almost every day, occasionally via staircases and over rough ground.
It’s amazingly compact, easy to store and deploy, astonishingly light, yet very rugged, as well as being super-smooth over terrain.
I thought I’d hold off a fair while on writing about it, just in case something in its uniquely compact and featherweight mechanism would fail in use that regularly borders on abuse.
I’ve given up waiting.
It doesn’t ever look like its going to happen.